Students · Policies & Billing · Current Rates · Room Numbers · Dialing · Voice Mail Staff & Faculty · Voice Mail · Help & Info   Return to Welcome	Policies and Billing College life is complex enough. You shouldn't have to worry about setting up your own phone service. That's why Wells' administration has provided phone service. There are no installation or monthly fees and it's easy to utilize the phone service administered by Wells College. You'll be happy to know that our rates are always competitive. All students are allowed a personal billing number(PBN) that can be used on any college phone. You do not need to live on campus to take advantage of this service. If you did not receive your PBN or cannot remember it, contact Joseph Dyson Manager of Voice Communications and Administrative Computing Systems All residential rooms are wired for campus dialing. The "phone" jack should be the white jack next to the orange "data" jack. Bring a phone or purchase one from Wells. *NOTE* cordless phones may give you problems in some residence halls. If you have questions about billing or any other parts of your phone service, check out common questions below or one of the categories to the left under Students. Protect yourself against unauthorized use of your account! Use of this PBN is acceptance of policies located on this site. Follow these simple suggestions: Protect your code - treat it as you would a credit card Do not make your card or code number public information Do not share your code with friends or other students Beware of anyone watching you dial in public places Report lost or stolen codes immediately to Joseph Dyson Remember - you are responsible for all of the calls made with your student calling code (Personal Billing Number). COMMON QUESTIONS Billing Collect Calls Dialing Fax Services Limits Payment Penalties/Don't Pay Bill PBN Deactivation/Reactivation Phone Numbers Rates Voice Mail Wrong Number How am I billed? Every month a Wells College bill listing the calls you made within the previous billing period will be sent to your campus post office box. Your bills will be sent out after the 25th of each month. The due date will be the 20th of the next month. Prompt payment of your phone bill will avoid any penalties. The May bill will be sent to your billing address, unless you make other arrangements. Can I accept Collect Calls? All students should be aware that accepting collect calls is highly discouraged for two reasons. They are expensive Since they are not based on your PBN, it requires research to locate the responsible party. There will be a $10 service charge added to each telephone bill that incurs collect call charges to cover the administrative costs plus the cost of the call. However, if the telecommunications office is notified of a collect call in writing within 5 days of accepting the call, the service charge will be $2. Where can I send or receive a fax? Fax services are available at the Campus Bookstore. To inquire about the cost, email the Bookshop at bookshop@wells.edu Do I have a limit on how many calls I can make? Student accounts that exceed $100.00 are subject to termination and will be contacted. If you want to know what your bill is at any time during the month, you can contact the telecommunications office at 3217 during normal college business hours of 8:30-4:30. Or email Joseph Dyson at jdyson@wells.edu How can I make sure you get my payment? Payments should be made via check issued to Wells College via campus mail to Joseph Dyson or dropped in the locked wooden box on the office door at Macmillan 116. Appointments can be arranged if you have a problem with your bill. To ensure that your payment is applied correctly, your name, college id number, or your phone account number (not your PBN) should be on the check. This is especially important for checks written by anyone whose name does not appear on the account (your parent's, for instance). What happens if I don't pay my bill? If payment in full is not received by the due date, you will be charged a late fee as follows: $2.00 for balances up to $10.00 $5.00 for balances between $10.00 and $25.00 $10.00 for balances greater than $25.00 Past due accounts that exceed $100.00 will be subject to termination. If the account is terminated, a $10.00 service charge will be assessed and the account will be transferred to Accounting for collection. All non-graduating students' accounts will need to be settled by June 30th. Unpaid accounts are subject to termination and service charges prior to the fall semester. How do I Deactivate/Reactivate my PBN? Deactivation of PBN Senior accounts will automatically deactivate approximately on Monday of Exam Week at the end of the academic year. You'll be notified in advance of the scheduled deactivation date. Accounts that exceed $100.00 will be subject to termination. If the account is terminated, a $10.00 service charge will be assessed and the account will be transferred to Accounting for collection. Unpaid accounts over the summer are subject to termination. If the account is terminated, a $10.00 service charge will be assessed and the account will be transferred to Accounting for collection. You may choose to terminate your account, simply notify the telecommunications office via email. Reactivation has no fees attached. Reactivation is accomplished by remitting payment that places your account back in good standing. An account that has been transferred to Accounting will be reactivated after your Campus Bill is paid in full. It is your responsibility to notify me when this is done. I will verify with accounting before your pbn is reactivated. Will I be billed if I call the wrong number? Wrong numbers, cut-offs, and poor transmissions will not be billed if you contact Joseph Dyson via email or phone (x3217) immediately after this occurs to explain the problem. The incident will then be removed from your statement. back to top

This page belongs to Joseph Dyson , who is solely responsible for its contents. Last update 19 JUL 2004.